Terms and Conditions

Platter Boxes 

Cancellation & Refund Policy

• Cancellations for platter boxes must be communicated via email at least 3 days prior to the booking date.

• Cancellations made within 3 days of the event will incur the full fee of the platter box.

• If cancellation is accepted before the 3-day period, a full refund minus a $50 service and admin fee will be provided.

Payment

• Full payment is required upfront and will be paid via invoice or online payment methods.

• invoiced orders will be voided if payment is not received by due date. 

Consumption & Food Safety

• Platter boxes should be consumed within 3 hours of delivery.

• If storing for later use, refrigerate within one hour of delivery.

• Graze House is not responsible for food safety after drop-off.

Allergies & Dietary Preferences

• Dietary requirements must be provided in the online form during booking.

• If forgotten, customers must notify us before payment or within 3 days of  booking date.

• Graze House is not liable for any allergic reactions from consuming our products.

Quotes & Pricing

• Quotes are subject to availability and are not confirmed until full payment is received.

• Pricing is subject to change without notice based on supplier costs.

Weather Policy

• No refunds or exchanges due to weather conditions.

• Rescheduling is possible if adequate notice is given and availability permits.

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Grazing Tables

Cancellation & Refund Policy

• Cancellations for grazing tables must be communicated via email at least 7 days prior to the booking date.

• Cancellations made on or after the 7-day period will incur a 50% cancellation fee which will be deposited from deposit.

• Rescheduling must be requested at least 7 days in advance, subject to availability.

Payment & Deposits

• A 25% deposit is required at the time of booking to lock in event date.

• The remaining balance must be paid before or on the invoice due date.

• Orders will be voided if payment is not received by the due date.

Setup & Consumption

• Grazing tables are designed for immediate consumption and should be kept in a cool, shaded area.

• Graze House is not responsible for food safety once setup is complete.

• All Appetisers are served col on the day due to food safety.

Allergies & Dietary Preferences

• All dietary requirements must be disclosed during booking.

• If forgotten, the customer must notify us before payment.

• Graze House is not liable for any allergic reactions.

Quotes & Pricing

• Quotes are subject to availability.

• Pricing is subject to change without notice due to supplier costs.

Equipment Use

• Any damage or loss of Graze House equipment (e.g., grazing boards, platters, utensils) will be charged accordingly and invoiced after the event.

Weather Policy

• Grazing tables should be set up in a shady, cool location.

• No refunds or exchanges due to weather conditions.

• Rescheduling is only possible if at least 7 days' notice is provided.

Grazehouse 10% Off Sale – Terms and Conditions

This special offer entitles customers to 10% off any Grazing Board or Grazing Table order from Grazehouse, subject to the following terms and conditions:

1. Eligibility Period

   • This offer is valid for new bookings only.

   • To qualify for the discount, the order must be placed and the deposit paid before 8:00 PM AEST on Wednesday, 16 July 2025.

2. Booking Window

   • The event date for the grazing board or grazing table must fall within the following months:
     July, August, or September 2025.

3. How to Secure the Discount

   • A booking is considered confirmed once the required deposit has been received.

   • Only bookings with a paid deposit before the cut-off time will be eligible for the discount.

4. Offer Details

   • The 10% discount applies to the total cost of grazing boards or grazing tables only.

   • This offer cannot be combined with any other promotions or discounts.

   • Standard cancellation and refund policies apply.

5. Modifications & Availability

   • Dates are subject to availability; early booking is recommended.

   • Grazehouse reserves the right to modify or end this promotion at any time without prior notice, provided all existing confirmed bookings are honoured.

By booking and paying the deposit, you agree to these terms and conditions.